The information that you provide is only used for the purpose of fulfilling your order and keeping in touch with customers, so I can give you the best customer service experience that you deserve. This is a small family business and I will treat all information we receive with respect and confidential. You are part of our family now and we do not give your information to anyone else or break confidentiality with anyone .
While our store front is closed their will be free shipping inside Australia as our way of our family supporting your family.
We ship direct to you from our store in Tasmania or from the many wholesale companies we use if out of stock at time of purchase. The charge to you is directed by how much you order in one purchase:
International shipping :
$0.00-$20.00 is $45.00 shipping
$50-$100 is $20.00 shipping
$100-$200 is $10.00 shipping
$250+ no shipping cost
Under $100 spend you will be charged a flat fee of $7.50
Over $100.00 in one purchase your shipping is free
We ship direct to you with Australia post and you will receive an Aus post tracking number on confirmation of your payment
All our parcels come with signature on delivery for your piece of mind
If their is a delay of more than 7 working days you will be informed by personal message from myself
I would like to personally thank you for your purchase and supporting a small family business. All your purchases mean I can spend more quality time with my family and that the little things are taken care of
Their are no returns for sale items
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We also do not accept products that are intimate or sanitary goods.
Additional non-returnable items:
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 144 Kindred Road Forth Tasmania AU 7310.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.
To return your product, you should mail your product to: 144 Kindred Road Forth Tasmania AU 7310
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.